Refund Policy

When you can return an item and how refunds are handled.

We want you to be happy with what you buy. If something isn’t right, here’s how we’ll fix it. Template note: review and adapt this text with a qualified professional before publishing.

Eligible returns

The item is materially different from its listing or photos.
The item arrived damaged in transit.
An electronic item stops working within 7 days of delivery.

How to request a return

Message us on WhatsApp within 48 hours of receiving the item with a short description and a few photos. We’ll reply with next steps, and arrange pickup where possible.

Refunds

Once the item is back with us and checked, we refund the full amount to your original payment method within 5 business days. Delivery charges are refunded when the return is due to our error.

Non-returnable items

Items you inspected in person before paying, and items sold explicitly “as is”, can’t be returned unless they were misdescribed.

Questions about this policy? We’re happy to explain anything in plain words.

Ask us